FAQ

Thrilld Toys is a Melbourne based toy business specialising in anime, collectibles, model kits, figures and pop-culture products.
We sell online and also attend selected toy, anime and pop-culture toy events around Melbourne.

Yes! We offer pre-orders on selected upcoming products.
Pre-orders allow you to secure an item before it arrives in stock. Please read our Pre-Order Guide before placing your order.

When will my pre-order arrive?
Estimated release dates are provided by the manufacturer or supplier and can change.
We will provide updates when we receive new information. Delays caused by manufacturers, distributors or shipping providers are outside of our control.

Yes! Local pickup is available for Melbourne customers.
Once your order is ready for collection, we will contact you to arrange a suitable pickup time and location.
Please wait for confirmation that your order is ready before coming to collect it.

Pickup arrangements will be confirmed directly with you after your order is ready.

Yes. We offer shipping within Australia.
Shipping costs are calculated at checkout based on your order and delivery location.

Free shipping on orders over $199. (AUS ONLY).

Do you ship internationally?
No shipping for international. Please contact us before ordering if international delivery is required as costs vary.

If you purchase an in-stock item together with a pre-order, your order may be held until all items are available.

If you would like your in-stock items sent separately, please contact us before placing your order.
Additional shipping charges may apply.

Cancellation requests can be made by contacting us as soon as possible.
Pre-orders may have different cancellation conditions depending on whether the product has already been ordered from our supplier.

Please see our Terms & Conditions for more information.

Release dates can change. If a manufacturer or supplier delays a product, we will pass the updated information on to you.
We appreciate your patience while we wait for the product to arrive.

Please contact us as soon as possible with photos of the item and packaging.
We will assess the issue and work with you to find the appropriate solution.

We’re happy to help!

Contact Thrilld Toys through our email thrilldtoys.au@outlook.com or social media and we’ll get back to you as soon as possible.

Thank you for supporting Thrilld Toys!